Warranty Specialist

Dynamic Homes, a division of Ho-Chunk, Inc.
Location: Detroit Lakes, MN
Job Type: Full-time | Monday through Friday; hours vary based on job duties, with some overnight travel required

Compensation & Benefits

• Salary Range: $26.00 to $32.00

• Medical, dental, and vision insurance

• Short-term and long-term disability insurance

• Basic life insurance at no cost to the employee

• Optional voluntary life insurance

• Cybersecurity protection benefits

• Flexible Spending Account (FSA) options

• Employee incentive

• 401(k) Pre-Tax Deferral and Roth Deferral with 100% match on the first 3% contributed and 50% match on the next 2%

About Ho-Chunk, Inc. & Dynamic Homes

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

Dynamic Homes is a division of Ho-Chunk, Inc. that designs and manufactures highly customized modular homes for communities across Minnesota, North Dakota, South Dakota, Iowa, Wisconsin, and Nebraska. The company specializes in single-family and multi-family modular housing, ranging from two-unit buildings to large-scale apartment complexes. With a focus on innovation, streamlined processes, and builder partnerships, Dynamic Homes delivers efficient and high-quality housing solutions. Its commitment to craftsmanship and customer collaboration drives long-term value in residential construction.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Warranty Specialist is responsible for coordinating and performing warranty repairs and product replacements for completed homes in accordance with established warranty, standards, and maintenance guidelines. This role serves as a primary liaison between customers, homeowners, authorized builders, and internal departments to ensure timely resolution of warranty-related concerns while delivering exceptional customer service.

Key Responsibilities

• Serve as a liaison between the company, customers, homeowners, and authorized builders regarding warranty and service needs

• Independently determine appropriate resolutions for warranty and service issues or collaborate with authorized builders as needed

• Perform warranty service work, including carpentry, drywall repair, basic electrical and plumbing tasks, and installation or repair of windows, doors, toilets, faucets, and related components

• Identify materials and products required for warranty and service calls and coordinate with customer service for fulfillment

• Complete detailed documentation for each warranty or service call, including notes on additional repairs required

• Perform shortage work, capital projects, or maintenance tasks as assigned

• Communicate regularly with customer service regarding completed calls and any unforeseen delays

• Coordinate weekly service schedules with customer service

• Report customer concerns, grievances, or product quality issues to appropriate departments

• Maintain proper use, care, and maintenance of company tools, equipment, and vehicles

• Provide outstanding customer service to both internal and external customers

• Maintain positive working relationships to promote a cooperative and productive work environment

• Follow good housekeeping practices to support safety, efficiency, and morale

• Perform other related duties as assigned

Qualifications & Experience

• Associate degree (A.A.) or equivalent from a two-year college or technical school

• OR six months to one year of related experience and/or training

• OR an equivalent combination of education and experience

• Previous home construction experience and blueprint reading preferred

• Ability to read, comprehend, and write simple instructions, correspondence, and reports

• Ability to perform basic mathematical calculations, including percentages, measurements, and geometry

• Strong problem-solving skills with the ability to apply common sense to routine situations

• Proficiency with Microsoft Office and manufacturing-related software

• Valid driver’s license required

Competencies:

• Leadership

• Teamwork Orientation

• Technical Capacity

• Communication Proficiency

• Initiative

• Decision Making

• Customer/Client Focus

Work Environment & Physical Requirements

• Occasional exposure to moving mechanical parts and manufacturing environments

• Moderate noise levels; safety glasses and hearing protection may be required in certain areas

• Regular communication requiring talking and hearing

• Frequent lifting and carrying up to 25 pounds and occasional lifting up to 100 pounds

• Occasional walking and physical activity related to service work

Schedule & Travel

• Full-time position with hours varying based on service needs

• Typical work schedule is Monday through Friday

• Overnight travel may be required

• Weekly travel to customer and job sites is required

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Dynamic Homes, LLC is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, physical disability, sexual orientation, gender identity, veteran status, or any other protected status. Preference may be extended to persons of Indian descent in accordance with applicable laws.