Food & Beverage Attendant

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time or Part-time, Swing Shift | Varying schedules based on business needs

Compensation & Benefits

• Salary Range: $15.00/hour, plus tips.

• Comprehensive benefits package:

    • Federal Employees Medical Coverage
    • Full Insurance Coverage offerings
    • 401K with Day 1 Vesting & Company Match
    • Quarterly Incentive Program
    • Vacation, Holiday & Sick Days
    • Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming Lincoln, LLC

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company manages the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Food & Beverage Attendant is responsible for delivering an exceptional guest experience by taking, preparing, and fulfilling food and beverage orders in accordance with outlet standards. This role supports daily service operations by maintaining cleanliness, complying with health and safety regulations, and providing prompt, friendly, and professional customer service to casino guests.

Key Responsibilities

• Provide prompt, efficient, and friendly service to all guests

• Take food and beverage orders accurately and prepare items according to recipes and presentation standards

• Review completed orders with guests to ensure accuracy and satisfaction

• Maintain current knowledge of all menu items and make recommendations based on guest preferences

• Learn and recognize guest preferences to enhance the overall experience

• Comply with all cash-handling procedures and internal controls

• Clean, organize, and maintain workstations in accordance with department standards and health code requirements

• Maintain a neat, clean, and professional appearance at all times

• Follow all department and company policies, procedures, and applicable regulations

• Attend required meetings and training sessions

• Provide outstanding service to both guests and fellow team members

• Perform other duties as assigned

Qualifications & Experience

Required:

• Must be 19 years of age or older

• High school diploma or equivalent education

• Ability to provide excellent customer service in a fast-paced environment

• Ability to interact with mobile devices and touchscreen technology

• Demonstrated commitment to guest service excellence and ethical conduct

Preferred:

• Previous server or food service experience

• Prior customer service experience

Work Environment & Physical Requirements

• Exposure to loud noise, secondhand smoke, and busy service environments

• Frequent standing, walking, bending, and reaching

• Ability to lift and carry up to 50 pounds

• Manual dexterity and coordination required for food and beverage service

• Prolonged periods of physical activity with limited rest

• Sensory acuity, including sight, smell, taste, and touch

Schedule - Swing Shift (2nd Shift)

Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules, including nights, weekends, holidays, and extended hours as business needs require.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening and may be subject to random drug testing during employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.