Experienced Executive Host-Omaha

Experienced Executive Host – Omaha

Location: Omaha, NE
Salary: $53,000 annually + quarterly bonus
Department: Marketing / Casino Operations
Status: Full-Time

SUMMARY DESCRIPTION

The Executive Host is responsible for developing, managing, and growing relationships with mid- to high-limit players to drive guest loyalty, satisfaction, and repeat visits. This role focuses on personalized guest experiences, revenue growth, and maintaining strong connections between valued guests and WarHorse Gaming Omaha. The Executive Host ensures full compliance with company policies, internal controls, and all applicable gaming regulations.

ESSENTIAL JOB FUNCTIONS & DUTIES

Essential duties and responsibilities include, but are not limited to:

• Uphold and actively support the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.

• Develop and maintain strong relationships with valued guests through consistent engagement and personalized service.

• Market gaming products, amenities, promotions, and special events to assigned players.

• Greet casino guests and participate in social events, promotions, and VIP programs.

• Track guest activity, update player history, and plan future visits.

• Arrange accommodations and issue complimentaries in accordance with established guidelines.

• Issue Player’s Club cards and promote loyalty programs and related offers.

• Grow gaming revenue through targeted player development, networking, and telemarketing.

• Maintain awareness of player rewards, credit lines, and ensure their protection.

• Resolve guest concerns, complaints, and discrepancies in a professional and timely manner.

• Coordinate special services including food, beverage, transportation, VIP events, and cross-property experiences.

• Maintain a visible presence on the gaming floor and at VIP events.

• Analyze activity reports and financial data to evaluate performance and adjust strategies.

• Stay current on electronic gaming machines, player tracking systems, promotions, events, and competitive offerings.

• Represent the Company as a spokesperson at on-property and off-property events when needed.

• Attend required meetings and trainings.

• Perform additional duties as assigned.

JOB SPECIFICATIONS

Education & Experience

• Must be 21 years of age or older.

• High School Diploma or equivalent required; college degree preferred.

• Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.

• Established player following required.

• Strong understanding of player tracking systems and complimentary guidelines.

Skills & Abilities

• Proficient in Microsoft Office Suite or related software.

• Excellent organizational skills with strong attention to detail.

• Strong analytical, problem-solving, and decision-making skills.

• Exceptional guest relations, communication, and phone etiquette.

• Ability to thrive in a fast-paced, guest-focused environment.

CORE COMPETENCIES

• Guest Focus

• Initiative

• Teamwork Orientation

• Communication Proficiency

• Ethical Conduct

• Problem Solving & Analysis

• Decision Making

• Flexibility

• Stress Management & Composure

TRAVEL REQUIREMENTS

Travel is primarily local during the business day; some out-of-area and overnight travel may be required.

WORK HOURS

Due to the nature of the hospitality and entertainment industry, candidates must be flexible and able to work varying schedules, including nights, weekends, and holidays as business needs require.

CERTIFICATION & LICENSING REQUIREMENTS

• Alcohol service and comp authority: Yes

• Must be able to obtain and maintain a Nebraska Gaming License

• Valid Driver’s License required

PHYSICAL & MENTAL REQUIREMENTS

This position requires the ability to work in a casino environment with exposure to secondhand smoke, moderate noise levels, and extended periods of standing and walking. The role also involves moderate mental effort, analytical thinking, time-sensitive decision-making, and frequent communication with guests and internal teams.

EQUAL OPPORTUNITY EMPLOYER

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required Finish

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 15 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations

COMMUNICATION:
2 Fluency in English
1 Fluency in another language preferred,
2 Verbal communication
2 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch