Hospitality Training Specialist – Food & Beverage

Pay Rate: $20.00 per hour
Department: Hospitality – Food & Beverage
Status: Full-Time
Travel: Up to 50% (between Nebraska casino locations)

About the Role

WarHorse Casino Omaha is looking for a highly motivated and energetic Hospitality Training Specialist – F&B to support training, development, and service excellence across all Food & Beverage outlets.

In this role, you will help deliver onboarding, customer service training, operational procedures, and safety protocols. You will work hands-on with outlet leadership, assist with developing training materials, and play a key part in ensuring every team member provides outstanding service aligned with WarHorse Gaming’s Mission, Vision, and Values.

This is a great opportunity for someone who is passionate about coaching, hospitality, and developing teams.

What You’ll Do

• Coordinate, deliver, and support training programs for F&B team members.

• Conduct onboarding, guest service training, operational training, and compliance sessions.

• Work closely with outlet managers to identify training needs and support consistency.

• Assist in developing and updating SOPs, service standards, and training manuals.

• Organize training records, attendance sheets, and feedback from sessions.

• Provide follow-up coaching, shadowing, and on-the-floor support to reinforce training.

• Participate in pre-shifts, service observations, and F&B walkthroughs.

• Assist with set-up, planning, and coordination of training events or development activities.

• Maintain a strong presence on the F&B floor to support service standards.

• Perform other duties as assigned.

What We’re Looking For

• Must be 19 years or older

• Minimum 3 years of Food & Beverage or hospitality training experience, or strong F&B operational experience

• Bilingual (Spanish/English) preferred

• Strong understanding of F&B operations and guest service standards

• Confident communicator with great presentation and facilitation skills

• Proficient in Microsoft Office; POS experience (Agilysys) preferred

• Strong organization and time-management skills

• Flexible work schedule: early mornings, evenings, weekends, and holidays

• Ability to obtain and maintain a Nebraska Gaming License

• Valid Driver’s License

Core Competencies

• Communication

• Accountability

• Adaptability & Flexibility

• Commitment to Culture

• Emotional Intelligence

• Goal Achievement

• Initiative

Work Environment

This position requires mobility throughout the property, time spent in active F&B environments, and exposure to secondhand smoke. Extended work hours may be required based on training needs.

Travel

Up to 50% travel between Nebraska casino locations. Travel typically occurs during normal business hours and may occasionally require overnight stays.

Equal Opportunity Statement

WarHorse Gaming and Ho-Chunk, Inc. are equal opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent where applicable by law.