Casino Host – WarHorse Gaming Omaha

Starting Wage: $22.00/hour

Summary

The Casino Host is responsible for delivering an exceptional experience to our VIP guests and loyal players. This role focuses on guest engagement, hospitality, and relationship-building to enhance player satisfaction and encourage return visits. The Casino Host serves as an on-property ambassador for WarHorse Gaming and ensures all service interactions align with our Mission, Vision, and Values.

Essential Duties & Responsibilities

• Greet and engage VIP casino guests, providing top-tier service and assistance.

• Approve and monitor comps based on player activity following the approved comp matrix.

• Attend and participate in player events on and off property.

• Promote the benefits of the WarHorse Rewards program and assist with sign-ups and card replacements.

• Actively network to bring in new players and grow the player base.

• Maintain strong relationships with existing guests to encourage increased loyalty and visitation.

• Communicate with qualified players via phone or in person to promote events, offers, and promotions.

• Represent WarHorse Gaming at promotions, entertainment events, and community activities as needed.

• Achieve individual and departmental goals as assigned by leadership.

• Perform additional duties as required.

Qualifications

• Must be at least 19 years old.

• High school diploma or equivalent required; college degree preferred.

• Previous Casino Host experience or two (2) years of hospitality/guest service experience preferred.

• Strong interpersonal, communication, and customer service skills.

• Friendly, outgoing personality with excellent phone etiquette.

• Proficiency with Microsoft Office and player tracking systems.

• Strong organizational skills with attention to detail.

• Ability to solve problems quickly and professionally.

Additional Requirements

• Must be able to obtain and maintain a Nebraska Gaming License.

• Must possess a valid driver’s license.

• Ability to work a flexible schedule including nights, weekends, and holidays.

• Some local or occasional travel may be required for events.

Why WarHorse Gaming?

• Starting pay: $22.00/hour

• Federal Employees Medical Coverage (Medical, Dental, Vision)

• 401(k) with Day 1 Vesting & Company Match

• Discounted Team Member Meal Program

• Vacation, Holiday, and Sick Time

• Quarterly Incentive Program

• A dynamic, guest-focused environment with career growth opportunities

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 15 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations

COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch