Food & Beverage Attendant – On Call (Omaha)

Department: Food & Beverage
Reports To: Food & Beverage Outlet Manager
Pay Rate: $15.00/hour Plus Shared Tips 
Status: On-Call (scheduled as needed)

Position Summary

WarHorse Gaming is seeking friendly, reliable, and service-oriented On-Call Food & Beverage Attendants to join our Omaha team. This role is key to creating a great guest experience by taking and preparing orders, serving food and beverages, maintaining cleanliness, and ensuring compliance with health and safety standards. This position offers flexible scheduling with no guaranteed set hours, based on business and event needs.

Responsibilities

• Deliver prompt, efficient, and friendly service to all guests.

• Accurately take and prepare food and beverage orders in line with recipes and plating standards.

• Maintain up-to-date knowledge of menu items to provide recommendations and answer questions.

• Review completed orders with guests to ensure accuracy.

• Follow cash-handling policies and procedures.

• Keep work areas clean, organized, and compliant with health code requirements.

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.

• Attend meetings and training sessions as required.

• Perform additional duties as assigned.

Qualifications

• Must be at least 19 years of age.

• High school diploma or equivalent required.

• Previous food service or customer service experience preferred.

• Ability to use mobile devices and touch-screen technology.

• Strong interpersonal and communication skills.

• Commitment to guest service excellence and ethical conduct.

Work Hours

• On-call position; schedule varies with business needs.

• Flexibility required, including availability for nights, weekends, and holidays.

Licensing & Certifications

• Must be able to obtain and maintain a Nebraska Gaming License.

• Food Handler’s Permit, ServSafe Certification, and TIPS Alcohol Certification required (training may be provided).

Physical Requirements

• Ability to lift up to 50 lbs.

• Frequent standing, walking, bending, and handling of food and beverage materials.

• Exposure to loud noises, secondhand smoke, and a fast-paced environment.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 20 lbs.
2 Physical strength to manage routine office materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
1 Fluency in another language
2 Verbal communication
1 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
2 Ability to taste
2 Sense of touch