Mutuels/Sportsbook Assistant Manager

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Swing Shift schedule; including evenings, weekends, and holidays

Compensation & Benefits

• Salary Range: BOE

• Comprehensive benefits package:

• Federal Employees Medical Coverage

• Full insurance coverage offerings

• 401(k) with immediate vesting & company match

• Quarterly incentive program

• Vacation, holiday & sick days

About Ho-Chunk, Inc. & WarHorse Gaming Lincoln

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Mutuels/Sportsbook Assistant Manager supports the Sportsbook Manager in the daily operations, supervision, and execution of sportsbook and mutuel wagering activities. This role ensures efficient operations, regulatory compliance, and exceptional guest service across the sportsbook and mutuel areas. The Assistant Manager provides leadership to team members, oversees event-day operations, and assists in staff development, scheduling, and performance monitoring.

This position plays a key role in maintaining operational integrity and delivering a first-class wagering experience that reflects WarHorse Gaming’s commitment to excellence and guest satisfaction.

Key Responsibilities

• Assist the Sportsbook Manager with day-to-day operations of sportsbook and mutuel departments.

• Oversee team members to ensure adherence to company policies, internal controls, and Nebraska Racing and Gaming Commission (NRGC) regulations.

• Ensure accurate and timely execution of all wagers, payouts, and account transactions.

• Monitor sportsbook equipment and systems to ensure functionality and compliance with technical standards.

• Support staffing functions including hiring, onboarding, scheduling, and performance coaching.

• Assist in developing training programs to enhance product knowledge and customer engagement.

• Respond promptly and professionally to guest inquiries or disputes, ensuring positive resolution.

• Collaborate with management and IT teams to troubleshoot system or operational issues.

• Maintain accurate records and prepare operational reports as directed by the Sportsbook Manager.

• Ensure all promotional and wagering activities comply with internal policies and regulatory requirements.

• Support financial accountability by monitoring cash handling, payouts, and reporting accuracy.

• Participate in audits and inspections to maintain compliance and operational readiness.

• Lead by example in promoting guest service excellence, teamwork, and accountability.

• Perform additional related duties as assigned.

Qualifications & Experience

Required:

• Must be 21 years of age or older.

• High school diploma or GED.

• Two (2) or more years of experience in sportsbook, mutuel, or similar wagering operations.

• Strong understanding of gaming and pari-mutuel regulations.

• Proven leadership ability with experience supervising or training staff.

• Excellent organizational, communication, and problem-solving skills.

• Ability to handle cash transactions accurately and maintain confidentiality.

• Proficiency in Microsoft Office Suite and point-of-sale (POS) or wagering software.

Preferred:

• Associate degree or equivalent experience in hospitality, business management, or related field.

• Previous experience in casino or racetrack sportsbook environments.

• Familiarity with NRGC policies and compliance procedures.

Work Environment & Physical Requirements

• Frequent standing, walking, and movement across sportsbook and mutuel areas.

• Regular interaction with guests in a fast-paced and dynamic environment.

• Exposure to secondhand smoke and noise typical of a casino setting.

• Ability to lift and carry up to 25 lbs. and perform physical activity throughout the shift.

• Requires extended periods of focus and attentiveness to detail.

Schedule

Swing shift schedule, including evenings, weekends, holidays, and special event days as required to meet operational needs.

Drug-Free Workplace

WarHorse Gaming Lincoln, LLC is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

We look forward to learning more about you and your experience!

CERTIFICATION REQUIREMENTS:  

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No 

Gaming License Required? Ability to secure and maintain NE Gaming License 

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

PHYSICAL REQUIREMENTS ASSESSMENT 

Rating Scale 

0 – Not Applicable to This Position 1 – Normal:  Conditions Similar to Everyday Life 2 – Above Average:  Beyond Normal Levels 3 – Extreme:  Extraordinary Levels,  

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job. 

WORK ENVIRONMENT:  

1 Accessibility of all worksites required for the position  

1 Exposure to weather and temperature extremes  

1 Exposure to darkness  

1 Exposure to cramped spaces  

1 Exposure to loud noises  

1  Exposure to chemicals and fumes  

1  Exposure to dust  

1  Exposure to heights  

1  Exposure to work safety hazards  

2 Exposure to secondhand smoke  

2 Amount of overtime/extended work hours required  

PHYSICAL EFFORT:  

1 Physical mobility:  movement from place to place on the job, considering distance and speed  

1 Physical agility:  ability to maneuver body while in place  

1 Ability to lift up to 25 lbs.  

1 Physical strength to handle routine office materials and tools  

1 Dexterity of hands and fingers  

1 Dexterity of feet  

1 Physical balance:  ability to maintain balance and physical control  

1 Coordination: including eye/hand, hand/foot, etc.  

1 Endurance:  prolonged physical activity with limited opportunity to rest  

MENTAL EFFORT:  

2 Concentration/intensity:  prolonged mental effort with limited opportunity for breaks  

2 Memory, considering the amount and type of information  

2 Complexity of decision making  

2 Time pressure of decision making  

2 Analytical thinking  

2 Conceptual thinking  

2 Ability to compute math calculations   

COMMUNICATION:  

1 Fluency in English  

0 Fluency in another language preferred.  

3 Verbal communication  

3 Written communication  

1 Non-verbal communication  

SENSORY ABILITIES:  

1 Ability to see  

1 Ability to distinguish colors  

1 Ability to hear  

1 Ability to smell  

0 Ability to taste  

1 Sense of touch