Slot Attendant

WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: WarHorse Gaming Lincoln
Job Type: Full-time | Late Swing/Grave Shift Schedule; varies based on business needs, including evenings, weekends, and holidays

Compensation & Benefits

• Salary Range: $15.00/hr, plus tips

   

  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program

   

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Slot Attendant is responsible for delivering outstanding guest service by promptly responding to guest needs on the gaming floor. This role assists with slot machine operations, including hand-paid jackpots, ticket voucher replenishment, and minor machine repairs, while maintaining a professional and friendly presence that supports an exceptional guest experience.

Key Responsibilities

• Maintain a visible presence on the gaming floor, proactively assisting guests with slot machines and service needs.

• Provide courteous, professional, and empathetic responses to guest questions and concerns, ensuring timely resolution.

• Explain game combinations, payouts, and jackpots to guests.

• Reset slot machines as required.

• Complete manual jackpot payouts and act as a signatory on hand-paid jackpots per internal controls and SOPs.

• Refill ticket printers with voucher paper and perform minor machine repairs.

• Maintain secure handling of keys, radios, and company-issued devices.

• Create player accounts and print club cards.

• Assist guests in ordering beverages.

• Support a professional work environment with supervisors and colleagues.

• Attend required training meetings and assist with projects or training of new team members as directed.

• Adhere to all company, departmental, and regulatory guidelines, including compulsive gambling regulations and restrictions on service to minors or intoxicated persons.

• Maintain flexibility in scheduling based on business needs.

• Perform other duties as assigned.

Qualifications & Experience

Required:

• Must be 21 years of age or older.

• High school diploma, GED, or equivalent work experience.

• Previous customer service experience.

• Strong organizational skills, attention to detail, and problem-solving abilities.

• Proficiency with Microsoft Office Suite; experience with slot systems a plus.

• Ability to interact with mobile devices and touchscreen technology.

Preferred:

• One (1) year of experience in gaming or hospitality.

• Experience with smartphones or tablet applications.

Work Environment & Physical Requirements

• Frequent standing and walking on the casino floor.

• Ability to lift up to 50 lbs.

• Exposure to secondhand smoke, loud noise, and standard casino conditions.

• Requires agility, coordination, balance, and fine motor skills for machine resets, paperwork, and guest interactions.

• Prolonged periods of guest communication, both verbal and written.

Schedule

This is a full-time position. Team members must be available to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on property business needs.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

TRAVEL REQUIREMENTS:
Travel is not required for this position.

WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes. Ability to secure and maintain NE Gaming License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
3 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 50 lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch