IT Systems Engineer

JOB DESCRIPTION

BUSINESS TITLE: Information Technology Systems Engineer, LLC

JOB CODE:

LICENSE LEVEL: 1

EEO CLASS:

SALARY GRADE: Salary

DEPARTMENT: Information Technology

REPORTS TO: Sr. IT Manager

SUPERVISORY RESPONSIBILITY: N/A

#DIRECT REPORTS: N/A

SUMMARY DESCRIPTION:

Purpose and function of job.

Reporting to the Sr. IT Manager, the IT Systems Engineer drives innovation to support efficient operations of the WarHorse Gaming, LLC. infrastructure. Responsible for design solutions that provide a long-term benefit for the Company. The Systems Engineer continually researches and engineers, when feasible, ways to improve system performance, policies, procedures, and tools and plans backup and disaster recovery capabilities to continually meet the needs of the Company and ensures the data is secure.

ESSENTIAL JOB FUNCTIONS/DUTIES:

List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.

Engineers designs for the installation of infrastructure projects and guides system initiatives.

Research solutions for continual improvement of the IT infrastructure.

Leads project teams to implement the technology architecture components of a solution and provides ongoing assurance of technology solutions through to delivery.

Understands business requirements and identifies potential solutions to meet these needs as well as conduct appropriate research and deliver recommendations.

Participates in purchase justifications and projects benefit analysis. Analyzes current support contracts for cost savings and engineers substitute products.

Performs incident, problem, and change management tasks (including but not limited to root cause analysis, request for change, and event/incident management).

Leads the troubleshooting efforts for any issues that arise with the infrastructure systems, including but not limited to, working with third-party vendors as well as other WHG team members.

Leads the team in creating and maintaining documented policies, procedures, and processes such as operational run books and architectural diagrams.

Designs and compiles scripts and code (PowerShell and/or Python) to streamline normal operations. Supports the security posture efforts by maintaining systems at the recommended patch levels.

Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Manages storage and VM Infrastructure.

Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.

Meets the variable ad-hoc resource demands and is responsible for resolving the issues presented within the time period required by priority and severity of the request.

Performs other duties as assigned.

JOB SPECIFICATIONS:

Education, experience, skills required, equipment used.

A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.

Must be 19 years or older.

Bachelor’s degree in Computer Science or related field, or MCSE.

Minimum of six (6) years of system engineer experience is required.

Demonstrated experience working with Structured Query Language (SQL) databases, virtual machine software from VMware, and Microsoft Windows Server in a large enterprise environment is required.

Proficient understanding of Active Directory & Domain architecture, New Technology File System (NTFS) permissions, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and certificate management.

Extensive experience with automation tools Fault Tolerance (FT), and High Availability (HA) technologies is required. • In-depth experience with enterprise-class storage systems and backup technologies.

Expert knowledge of Microsoft Windows scripting including PowerShell, Batch, and Visual Basic Script (VBScript) is required.

Ability to diagnose hardware/operating system (OS) problems and optimize system setups for complex application environments is required.

Demonstrated proficiency with enterprise level Microsoft Windows system patching.

Experience writing proposals, procedures, policies, and technical documentation.

In-depth experience with Exchange Server 2016 or newer architecture, services, and support.

In-depth knowledge of cloud technologies.

Knowledge of current storage technologies: Object-based storage, Network File System (NFS), and fiber-channel.

CORE COMPETENCIES:

Collaboration Skills

Guest Focus

Communication Proficiency

Flexibility

Problem Solving

Ethical Conduct

Stress Management/Composure

TRAVEL REQUIREMENTS:

Travel is primarily local during the business day, travel to all Warhorse Gaming properties is required and some out-of-area and overnight travel may be expected.

WORK HOURS:

This is a full-time position supporting a 24X7X365 business. Basic days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, graveyard, weekend, and holiday hours required, based on business need.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? MCSE, Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1

Accessibility of all worksites required for the position

1

Exposure to weather and temperature extremes

1

Exposure to darkness

1

Exposure to cramped spaces

1

Exposure to loud noises

1

Exposure to chemicals and fumes

1

Exposure to dust

1

Exposure to heights

1

Exposure to work safety hazards

2

Exposure to secondhand smoke

1

Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1

Physical mobility: movement from place to place on the job, considering distance and speed

1

Physical agility: ability to maneuver body while in place

2

Ability to lift up to 50 lbs

2

Physical strength to handle routine office materials and tools

1

Dexterity of hands and fingers

1

Dexterity of feet

1

Physical balance: ability to maintain balance and physical control

1

Coordination: including eye/hand, hand/foot, etc.

1

Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2

Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2

Memory, considering the amount and type of information

2

Complexity of decision making

2

Time pressure of decision making

2

Analytical thinking

2

Conceptual thinking

2

Ability to compute basic math calculation

COMMUNICATION:

2

Fluency in English

0

Fluency in another language

2

Verbal communication

2

Written communication

2

Non-verbal communication

SENSORY ABILITIES:

1

Ability to see

1

Ability to distinguish colors

1

Ability to hear

1

Ability to smell

1

Ability to taste

1

Sense of touch