Ale Haus - Host (Swing Shift)

Ale House - Host

SUMMARY DESCRIPTION:

The Host/Hostess is responsible for prompt, friendly greeting, and proper seating of all guests of the restaurant and ensuring the smooth operation of the front of the restaurant. Pay rate is $15.00/hour. We are currently hiring for Swing shift; one Part-time and one Full-time Host.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Provides information on all aspects of available services and facilities for guests.
• Greets guests and arrange seating, monitors room atmosphere.
• Quotes accurate waiting times and handle guest waiting lists or reservations in accordance with established procedure
• Assists guest with special request.
• Communicates with co-workers and supervisor to ensure quality service.
• Maintains a seating chart for the restaurant including the bar and the lounge.
• Directs the flow of work for both wait staff and bus person.
• Updates the floor chart regularly throughout the shift.
• Cleans menus as required throughout the shift.
• Cleans and organizes the host stand daily.
• Light dusting and maintaining the work area.
• Assists wait staff as necessary with to go orders etc.
• Provides prompt, friendly greeting and proper seating of all guests of the restaurant.
• Ensures the smooth operation of the front of the restaurant.
• Comply with all departments and company rules and regulations.
• Attends periodic meetings and training sessions.
• Always present oneself in a neat and clean appearance.
• Performs other duties as assigned.
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JOB SPECIFICATIONS:

• Must be 19 years or older.
• High school Diploma or education equivalent required.
• Previous customer service experience preferred.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct.

BENEFITS

• Federal Employees Medical Coverage
• Full Insurance Coverage offering
•  401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days

CORE COMPETENCIES:

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position.

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 20 lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
1 Fluency in another language
2 Verbal communication
1 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
2 Ability to taste
2 Sense of touch