Team Member I

Summary

Welcomes customers, answers their questions, helps them locate items, and provides advice or recommendations. Operates scanners, scales, cash registers, and other electronics. Balances the cash register and generates reports for credit and debit sales. Accepts payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolves complaints. Bags or wraps purchases to ensure safe transport. Follows all store procedures regarding coupons, gift cards, or the purchase of specific items. Maintains a clean workspace. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals. May be responsible for checking materials and supplies and reporting when stock is low.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for verifying the ID of any person under the age of thirty (30) years old, prior to any tobacco and/or alcohol sales.
• Able to operate cash register with accuracy and efficiency.
• Ability to successfully complete Class C Certification and know what to do in case of fuel spills at your location
• Responsible for the selling of gasoline, cigarettes, beverages, food and other miscellaneous items.
• Provides excellent customer service to patrons within the store.
• Receives cash or checks or completes credit-card charge transactions.
• Counts money to verify amounts and issues receipts for funds received and counts back correct change with accuracy.
• Responsible for store cleanliness and maintains store appearance and product representation to company standards.
• Ensures customer’s needs are met, resolve complaints, and customer service is the focus of each employee.
• Receives cash or checks or completes credit card transactions per operating policy.
• Responsible for restocking shelves and coolers.
• Responsible for the upkeep and cleanliness of the store during working shift.

Competencies

1. Customer/Client Focus
2. Communication Proficiency
3. Organizational Skills
4. Ethical Conduct

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

The employee must frequently lift and/or move items that weigh more than 30-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work

Days and hours of operation are dependent on location, which may include some minor and major holidays.

Availability and schedule are to be discussed and determined with hiring manager prior to start date.

Travel

Travel is not required for this position.

Experience

• Must apply reasonable judgment and understanding to carry out simple one or two step instructions
• Ability to stand for long periods of time, must be able to lift up to 50 pounds of force occasionally
• Strong communication skills, both oral and written
• Reliable transportation and a working telephone
• Must be 18 years of age
• Six months to one-year experience in a related area preferred

Education

High school diploma or Equivalent preferred.

Additional Eligibility Qualifications

None required for this position.

Security Clearance

None required for this position.

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.