SUMMARY
The Information Technology Specialist provides technical support to the 60 FSS/FSDE Education Center Commercial Network and Voluntary Education and Testing programs at Travis AFB. The primary objective is to deliver high-standard customer support, ensure seamless workflow, and provide minimum downtime for the Education Center's staff offices, classrooms, labs, and computer-based testing assets.
COMPENSATION & BENEFITS
Pay Range: $32.50 - $35/hr.
Comprehensive federal benefits package available to full-time employees, including health insurance, paid time off, and retirement plan participation.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- System Administration: Administer and maintain computer/testing lab servers and ensure all systems are running current versions of Microsoft Windows operating software.
- Infrastructure Management: Maintain the local area network, including routers, switches, servers, Wi-Fi access points, and marquee/monitor display systems.
- Technical Support: Provide PC desktop and server support for FSDE computers, printers, and other critical peripherals.
- Data Integrity: Establish backup methodologies and safeguard critical data to ensure uninterrupted service and data recovery.
- Installation & Configuration: Implement new hardware and software systems, including the setup of new computers and the removal or assembly of furniture and IT equipment as needed.
- Maintenance: Perform daily inspections of all IT and audio-visual equipment to ensure proper working conditions.
- Planning & Reporting: Provide recommendations for future systems improvements, create equipment life cycle listings for tech refreshes, and submit Weekly Activity Reports (WAR).
- Inventory Control: Serve as the alternate equipment custodian, conducting annual inventories and accounting for all new equipment within 72 hours of receipt.
SKILLS AND QUALIFICATIONS
- Technical Expertise: Proficiency in hardware and software system administration, particularly with Microsoft products.
- Analytical Skills: Ability to provide analytical and advisory expertise for Communications-Computer Systems (C-CS) planning and implementation.
- Communication: Excellent verbal communication and customer service skills are essential.
- Security Knowledge: Mandatory knowledge of and/or experience with computer and network security.
EDUCATION & EXPERIENCE
- Experience: Must have a proven minimum of one year of current experience (defined as within the past five years).
- Certifications: Mandatory A+ and Security+ certifications.
- Desired Experience: Familiarity with Air Force Automated Education Management System (AFAEMS), Defense Language Proficiency Test (DLPT) systems, and My Learning Career Development Course (CDC) Assessment Systems is preferred but not mandatory.
SUPERVISORY RESPONSIBILITY
- There are no supervisory functions for this position.
WORK ENVIRONMENT
- The work is performed on-site at the Education Center, 60 FSS/FSDE, Travis AFB, CA.
- The environment includes offices, classrooms, computer labs, and testing centers.
PHYSICAL DEMANDS
- The role may require the employee to remove, assemble, and hang furniture or other information technology equipment.
ROLE AND LOCATION SPECIFIC FUNCTIONS
- Compliance: All tasks must be accomplished in accordance with DoD, Air Force, Air Mobility Command, and local base computer guidelines.
- Security Training: Must receive initial and recurring security education training from the sponsoring agency’s Security Manager.
- Emergency Response: In the event of a total system disablement, the employee must respond within four hours.
POSITION TYPE/EXPECTED HOURS OF WORK
- Schedule: Part-time hours, typically 0730–1230, Monday through Friday.
- Exclusions: No work is performed on federal holidays or outside the standard window of 0730–1630 without prior coordination.
TRAVEL REQUIREMENTS
- There are no travel required for this position.
CLEARANCE/LICENSE REQUIREMENTS
- Security Clearance: Must complete a National Agency Check (NAC) investigation to receive a Restricted Area Badge.
- Background: Must not have any misdemeanors or felony convictions.
- Domain Rights: Must maintain certifications required to sustain elevated network administrative privileges.
- Base Access: Must obtain and maintain necessary pass and identification items for base access and comply with all base traffic regulations.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
OUR VALUES:
Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence
AAP/EEO Statement
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Note: This position is being posted in anticipation of award of a federal contract. Employment is contingent upon Flatwater Group being awarded the contract and meeting all requirements set forth by the contracting agency. Candidates are encouraged to apply and may be contacted for further evaluation as part of the proposal process.
