Busser
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what's right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
Position Summary
The Busser plays an essential role in delivering an exceptional dining experience by maintaining clean, organized, and fully stocked dining areas. This position is responsible for clearing, cleaning, and resetting tables, maintaining service stations, assisting servers as needed, and ensuring the restaurant meets established cleanliness, sanitation, and guest service standards. The Busser contributes to efficient restaurant operations while creating a welcoming environment for every guest.
Key Responsibilities
- Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
- Become knowledgeable of restaurant service standards, including table setup, beverage service, and pre-bussing procedures.
- Clear, clean, sanitize, and reset dining tables in accordance with established service and sanitation standards.
- Stock and replenish service stations with glassware, silverware, dishes, condiments, linens, and other dining supplies.
- Maintain cleanliness of the restaurant, including dining areas, floors, carpets, service stations, and guest seating.
- Monitor and maintain the cleanliness and presentation of tables, chairs, place settings, and surrounding dining areas.
- Assist servers by delivering beverages, food items, and other guest service requests as assigned.
- Coordinate with the host or hostess regarding table availability, seating needs, and guest service concerns.
- Maintain established inventory levels of restaurant supplies and equipment.
- Properly stock and organize outlet side stations to support efficient restaurant operations.
- Leave guest checks or change on tables according to established service procedures.
- Attend required meetings, training sessions, and continuing education opportunities.
- Follow all departmental policies, company procedures, internal controls, and applicable local, state, and federal regulations.
- Promote positive guest relations and maintain productive working relationships with fellow team members.
- Maintain a neat, clean, and professional appearance at all times.
- Perform other duties as assigned.
Qualifications & Experience
Required:
- Must be at least 19 years of age.
- High school diploma, GED, or equivalent required.
- Demonstrated commitment to exceptional guest service and ethical conduct.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced hospitality environment.
- Ability to secure and maintain a Nebraska Gaming License.
Preferred:
- Previous restaurant, food service, or customer service experience.
- Food Handler Certification.
- ServSafe Certification.
- TIPS Alcohol Certification.
Work Environment & Physical Requirements
- Ability to stand and walk continuously throughout assigned shifts.
- Frequent bending, stooping, reaching, lifting, and carrying trays, dishes, and restaurant supplies weighing up to 30 pounds.
- Frequent movement throughout the dining room, kitchen, and service areas.
- Exposure to cleaning chemicals, food service equipment, loud noise, and secondhand smoke in designated casino areas.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Frequent communication with guests and team members to ensure efficient restaurant operations.
Schedule
- Travel is not required for this position.
- Due to the dynamic nature of the hospitality and entertainment industry, team members must be available to work flexible schedules, including days, evenings, weekends, holidays, and overtime as business needs require.
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact.
- Guided by strong NATIVE values and Tribal-owned purpose.
- Career stability and opportunities across diverse industries.
- A collaborative work environment that encourages innovation and professional growth.
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.
