Ale Haus Shift Supervisor
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska focused on driving long-term economic growth and creating meaningful employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company operates casino gaming facilities across Nebraska, including Lincoln, Omaha, and South Sioux City, delivering high-quality guest experiences while supporting local economic development.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what’s right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
Position Summary
The Beverage Shift Supervisor is responsible for supporting the management of beverage operations and team members during assigned shifts. This role ensures high-quality guest service standards are consistently met through hands-on leadership, effective staff training, and operational oversight. The Beverage Shift Supervisor plays a key role in maintaining service efficiency, driving team performance, and ensuring compliance with company policies and responsible alcohol service standards.
Key Responsibilities
- Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
- Provide tools, training, communication, and resources necessary for beverage team members to deliver exceptional guest service.
- Assist in scheduling beverage staff to ensure appropriate coverage for all operating hours and special events.
- Monitor par levels and daily inventory of beverage supplies.
- Maintain beverage inventory in alignment with business demand and operational needs.
- Participate in weekly inventory processes and assist with ordering for beverage operations.
- Ensure proper cash handling procedures, including balancing registers at the end of each shift and reporting discrepancies to Finance.
- Authorize comp transactions in accordance with company policy.
- Ensure prompt, efficient, and friendly service in all beverage operations.
- Ensure compliance with responsible beverage service training (S.M.A.R.T. or T.I.P.S. Alcohol Awareness).
- Participate in the development of drink specials and promotional offerings.
- Stay current on beverage trends and service innovations.
- Attend meetings and training sessions and ensure team compliance with required certifications and training.
- Enforce all company, departmental, internal control, and regulatory policies and procedures.
- Promote positive guest relations and strong employee teamwork.
- Perform other duties as assigned.
Qualifications & Experience
Required:
- Must be at least 19 years of age.
- Associate degree or equivalent combination of education and experience.
- Minimum three (3) years of food and beverage management experience.
- At least one (1) year of supervisory experience in a high-volume beverage operation (casino, banquet, entertainment, or multi-venue environment).
- Strong knowledge of POS systems and operational functionality.
- Proficiency in Microsoft Office Suite or similar software.
- Understanding of financial management, budgeting, and operational cost control.
- Knowledge of applicable health, hospitality, and food service regulations.
- Ability to secure and maintain a Nebraska Gaming License.
Preferred:
- Experience in casino beverage operations or multi-outlet hospitality environments.
Certification Requirements
- ServSafe Certification
- TIPS Alcohol Awareness Certification
- Ability to obtain and maintain Nebraska Gaming License
Work Environment & Physical Requirements
- Ability to stand and move for extended periods throughout assigned shifts
- Frequent walking between service areas, bars, and storage locations
- Ability to lift and carry up to 30 pounds
- Exposure to loud environments, food and beverage equipment, and casino floor conditions
- Ability to communicate effectively in a fast-paced, guest-facing environment
Schedule
- Travel is not required for this position.
- Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules, including nights, weekends, holidays, and peak business periods.
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact
- Guided by strong NATIVE values and Tribal-owned purpose
- Career stability and opportunities across diverse hospitality operations
- A collaborative work environment that supports leadership growth and development
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.
