Food & Beverage Manager
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Schedule varies based on business needs, including evenings, weekends, and holidays
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what’s right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
Position Summary
The Food & Beverage Manager is responsible for the overall operation and performance of assigned food and beverage outlets. This position provides leadership for front-of-house operations, partners closely with culinary teams to ensure quality and timely service, and drives guest satisfaction, operational efficiency, and revenue growth. The Food & Beverage Manager oversees staffing, training, financial performance, compliance, and service standards while fostering a positive team culture and exceptional guest experience.
Key Responsibilities
- Lead, schedule, supervise, train, and develop front-of-house team members.
- Ensure compliance with all company policies, procedures, internal controls, gaming regulations, and applicable government requirements.
- Promote and uphold the Mission, Vision, and Values of WarHorse Gaming.
- Maintain high standards of guest service, food quality, safety, sanitation, and operational excellence.
- Partner with culinary leadership to ensure food preparation, presentation, quality, and timeliness meet established standards.
- Manage inventory levels and oversee ordering of food, beverages, equipment, and operational supplies.
- Monitor food preparation, portion control, and presentation standards.
- Develop and support promotional initiatives designed to increase outlet revenue and guest engagement.
- Ensure proper collection of payment and authorization of approved complimentary transactions.
- Assist beverage operations with cash handling controls and balancing procedures as required.
- Conduct routine inspections of equipment, supplies, and work areas to ensure operational readiness.
- Address guest concerns and service issues promptly while maintaining a high level of guest satisfaction.
- Establish and communicate performance expectations and customer service standards for team members.
- Monitor labor, food, and operational expenses to maximize profitability and efficiency.
- Maintain departmental budgets, payroll records, and financial documentation.
- Analyze operational performance and recommend strategies to improve revenue and profitability.
- Attend required meetings, training sessions, and development opportunities.
- Promote positive employee relations and foster a collaborative work environment.
- Perform other duties as assigned.
Qualifications & Experience
Required:
- High school diploma, GED, or equivalent.
- Eight (8) years of food and beverage experience.
- Five (5) years of supervisory or management experience in food and beverage operations.
- Proficiency with Microsoft Office Suite or related software.
- Strong point-of-sale (POS) operational and programming experience.
- Knowledge of health, hospitality, food service, and regulatory requirements.
- Experience with budgeting, cost control, financial accountability, and operational reporting.
- Strong leadership, communication, problem-solving, and team development skills.
Core Competencies:
- Forecasting and Cost Analysis
- Building and Developing Successful Teams
- Strategy and Problem Solving
- Consultative Communication
- Emotional Intelligence
- Relationship Building
- Goal Achievement
Work Environment & Physical Requirements
- Frequent movement throughout restaurant, hospitality, and gaming environments.
- Exposure to loud noise levels and active hospitality operations.
- Ability to lift and carry up to 25 pounds.
- Ability to stand and walk for extended periods.
- Requires mobility, coordination, balance, and endurance for daily operational oversight.
- Frequent verbal, written, and interpersonal communication.
- Ability to work in a fast-paced environment with competing priorities and time-sensitive decisions.
- Occasional exposure to chemicals, cleaning products, dust, and other hospitality-related conditions.
- Extended work hours may be required based on operational needs.
Schedule
- Due to the dynamic nature of hospitality and entertainment operations, team members must be available to work varying schedules, including evenings, weekends, holidays, and extended hours as business needs require.
- Travel is not required for this position.
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact.
- Guided by strong NATIVE values and tribal-owned purpose.
- Career stability and opportunities across diverse industries.
- A collaborative work environment that encourages innovation and professional growth.
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
