IT Support Technician IV - Omaha

Information Technology Support Technician

Company: WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha
Job Type: Full-Time | Swing Shift (Supporting 24/7/365 Operations)

Compensation & Benefits

• Competitive salary (based on experience)
• Federal Employees Medical Coverage
• Full insurance coverage offerings
• 401(k) with immediate vesting & company match
• Quarterly incentive program
• Paid vacation, holidays & sick time
• Discounted meal program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members while supporting community development and strengthening Tribal sovereignty.

WarHorse Gaming is a premier gaming and entertainment operator developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). With properties in Lincoln, Omaha, and South Sioux City, WarHorse Gaming blends modern casino operations with local economic development and community impact. Rooted in Tribal values and focused on exceptional guest experiences, WarHorse continues to elevate entertainment across Nebraska.

Our NATIVE Values

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
• Accountable – Always doing what’s right
• Team-Focused – Driving inclusive progress
• Innovative – Creating solutions
• Visionary – Leading with purpose
• Excellence – Through learning and performance

Position Summary

The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV systems across the Omaha property. This role ensures optimal performance of corporate hardware and software by installing, configuring, troubleshooting, and upgrading systems. The technician also provides end-user support, training, and technical guidance to maintain seamless daily operations.

Key Responsibilities

• Support and uphold the Mission, Vision, and NATIVE Values of WarHorse Gaming
• Assist in business continuity and disaster recovery planning; respond to system emergencies as needed
• Install, configure, test, monitor, and troubleshoot:
  • End-user devices
  • Network hardware
  • Printers and scanners
  • Audio/Visual (AV) systems
  • Related software applications
• Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary
• Provide AV support and communicate with third-party vendors as needed
• Deliver hands-on training and technical support to staff on system usage and equipment operation
• Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals
• Document all hardware installations, failures, repairs, and removals
• Track and manage IT equipment contracts and vendor services
• Respond promptly to support requests via phone, email, and ticketing systems
• Perform additional duties as assigned

Qualifications & Experience

Required:

• Must be 21 years of age or older.

• High school diploma.

• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.

• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.

• Strong English communication skills (written and verbal).

• Previous experience in a casino setting.

• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Preferred:

• Microsoft, Cisco, CompTIA A+, or Network+ certification.

Work Environment & Physical Requirements

• Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.

• Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.

• Involves extended periods of mobility, standing, and occasional overtime or extended hours.

• Requires concentration, analytical thinking, and decision-making under time pressure.

Schedule

• Full-time role supporting 24/7/365 operations.

• Day or Swing, with evening, overnight, weekend, and holiday hours required based on business needs.

• Travel between WarHorse properties may be required.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.