Associate System Engineer - LLC

Job Title: Information Technology Associate Systems Engineer, LLC

Department: Information Technology
Reports To: Sr. IT Manager
Employment Type: Full-Time
Salary: BOE (Based on Experience)

Position Summary

Reporting to the Sr. IT Manager, the IT Associate Systems Engineer supports the design, implementation, and maintenance of WarHorse Gaming, LLC infrastructure. This role works closely with senior engineers to ensure system reliability, performance, and operational efficiency across enterprise environments.

Essential Duties & Responsibilities

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Assist with installation, configuration, and maintenance of servers, networks, and system software
• Monitor system performance and report anomalies to senior engineering staff
• Support troubleshooting of hardware and software issues under guidance
• Participate in system testing, validation, and quality assurance processes
• Collaborate with IT teams to resolve user-reported technical issues
• Maintain accurate inventory of hardware and software assets
• Support incident, problem, and change management processes, including documentation
• Assist in troubleshooting infrastructure issues and escalate complex problems as needed
• Contribute to technical documentation, including runbooks, procedures, and diagrams
• Assist with scripting (PowerShell, Python) to automate tasks and improve efficiency
• Support storage systems and virtual machine (VM) environments under supervision
• Maintain system configuration and service documentation
• Perform additional duties as assigned

Qualifications & Requirements

Minimum Qualifications:

• Must be 21 years of age or older
• Bachelor’s degree in Computer Science or related field, or MCSE
• Minimum of 3 years of systems engineering experience (or equivalent combination of education and experience)

Technical Skills:

• Familiarity with SQL databases, VMware, and Microsoft Windows Server
• Understanding of Active Directory, DNS, DHCP, NTFS permissions, and certificate management
• Exposure to high availability (HA) and fault tolerance (FT) concepts
• Basic knowledge of enterprise storage and backup solutions
• Experience with PowerShell, Batch, or similar scripting tools
• Understanding of Windows patching processes
• Awareness of cloud platforms such as Azure, AWS, or Google Cloud
• Familiarity with storage technologies (NFS, fiber-channel, object storage)

Additional Requirements:

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong communication and collaboration skills
• Must be able to obtain and maintain a gaming license
• Valid driver’s license required

Core Competencies

• Collaboration
• Guest Focus
• Communication
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management / Composure

Work Environment & Schedule

• Full-time position supporting a 24/7/365 operation
• Standard hours: Monday–Friday, 8:00 AM – 5:00 PM
• Must be available for evenings, weekends, holidays, and on-call support as needed

Travel Requirements

• Primarily local travel between WarHorse Gaming properties
• Occasional overnight travel may be required

Licensing & Certifications

• Ability to obtain and maintain a Nebraska Gaming License
• Preferred: MCSE or similar certifications

Equal Employment Opportunity Statement

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? MCSE, Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

2 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

1 Physical mobility: movement from place to place on the job, considering distance and speed

1 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 50 lbs

2 Physical strength to handle routine office materials and tools

1 Dexterity of hands and fingers

1 Dexterity of feet

1 Physical balance: ability to maintain balance and physical control

1 Coordination: including eye/hand, hand/foot, etc.

1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

COMMUNICATION:

2 Fluency in English

0 Fluency in another language

2 Verbal communication

2 Written communication

2 Non-verbal communication

SENSORY ABILITIES:

1 Ability to see

1 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

1 Ability to taste

1 Sense of touch