On-Call Mutuels Cashier (Horseracing)

WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, Omaha, and South Sioux City
Job Type: On-Call | Schedule varies based on business needs

Compensation & Benefits

• Salary Range: Non-exempt, hourly rate and training rate

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

Position Summary

The On-Call Mutuels Cashier is responsible for accurately processing sports and horse racing wagers, including ticket sales, payouts, and transaction reconciliation. This role delivers a high level of guest service while ensuring compliance with all gaming regulations, internal controls, and company standards in a fast-paced, dynamic environment.

Key Responsibilities

• Accurately enter betting information, issue tickets, and process payouts for sports and horse racing wagers
• Verify wagers and ensure compliance with departmental policies, procedures, and applicable regulations
• Explain wagering rules, betting lines, and odds to guests in a clear and professional manner
• Maintain and balance an assigned cash bank, ensuring accuracy in all cash and electronic transactions
• Reconcile cash drawer at the end of each shift in accordance with internal controls
• Provide exceptional guest service by addressing questions, concerns, or complaints and escalating as needed
• Maintain awareness of current sporting events, racing schedules, and property offerings
• Ensure work area is clean, organized, and stocked with required supplies
• Follow all company safety standards and operational procedures
• Attend required training sessions and team meetings
• Maintain a professional appearance and demeanor at all times
• Support team operations and perform additional duties as assigned

Qualifications & Experience

Required:

• Must be 21 years of age or older
• High school diploma or GED
• Strong customer service and interpersonal communication skills
• Basic cash handling and transaction processing abilities
• Excellent attention to detail and accuracy
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced, guest-focused environment
• Ability to obtain and maintain a Nebraska Gaming License

Preferred:

• Previous experience as a Mutuels Writer/Teller
• One (1) year of experience in guest service and cash or credit card processing
• Knowledge of sports, horse racing, and wagering systems
• Proficiency in Microsoft Office Suite or related software

Work Environment & Physical Requirements

• Frequent standing and movement within a casino and sportsbook environment
• Exposure to noise, crowds, and secondhand smoke
• Use of hands and fingers for cash handling and computer operations
• Ability to communicate clearly with guests and team members
• Must maintain focus and accuracy in a fast-paced setting

Schedule

• This is an on-call position with variable hours based on operational needs
• Must be available to work flexible schedules, including days, evenings, weekends, and holidays
• May be assigned shifts at multiple WarHorse Gaming locations (Lincoln, Omaha, South Sioux City)

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.